How to Unlock an iPhone, iPad, or iPod Touch
Password-Resetting Your iOS Device in iTunes
Plug the larger USB end of the cable into any of the square ports on your computer's side, and the smaller finished into your device's charging port.
- The passcode on your device can be reset if you have forgotten it by restoring it from a previous backup.
- A USB port is represented by a three-pronged icon.
- Follow the “iCloud” procedure if your computer doesn't have any USB ports.
If it doesn't launch itself, launch iTunes on your computer.
It's possible that after connecting your phone to your computer, you'll be prompted to verify that you want to launch iTunes automatically.
Wait for your device to sync to iTunes
While doing this, a bar should appear at the top of iTunes reading “Syncing [Your NameiPhone ]'s (Step [X] of [Y])” or something to that effect. Once your gadget has connected successfully, you can begin factory resetting it.
Click the “Device” icon
It's in the “Backups” folder. While not required, this step will make restores from backups as up-to-date as possible.
This appears prominently on the iTunes home page. Replace “Device” with your gadget's official name (e.g., iPhone, iPad, or iPod).
Before attempting a restore, iTunes will warn you if “Find My iPhone” is turned on. Launch the Settings app on your iOS device, tap iCloud, then select Find My iPhone and toggle the switch to the left.Before continuing, please read the pop-up to learn about the process of restoring your device and any associated risks.Doing so will launch the recovery procedure. By selecting “Agree,” you release Apple from liability for any data lost due to a malfunction.